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Our Store Policy

At VIVALOVEEDA MATI, we want to give our customers the most enjoyable shopping experience, one that will keep them coming back to our store time and time again. That’s why we believe that our store policies should be fair, clear and transparent. Below you’ll find a list of all our policies. If you can’t find the information you’re looking for, please do not hesitate to contact us today!


All orders will be processed and shipped out within the time frame allocated to your order, depending on the shipping method you choose on item(s) checkout. Items will be shipped out within 7 business days after payment is verified, Monday – Friday 10am - 4pm (Except for those products that are out of stock, and all payments will be refunded - READ BELOW).

Orders placed after 9 AM EST on Friday will be processed the following business day, which is Monday.

Note: Orders are not processed on Saturdays, Sundays or Holidays.

All orders to be shipped will be provided with a tracking number and delivery confirmation.

If a merchandise is out of stock, then you will be notified via email with three (3) options:

1. Replace the out of stock merchandise for merchandise that are in stock, and any difference in costs will be calculated and updated.

2. Receive a refund on the out of stock merchandise, and process the order with the merchandise that are in stock, and any difference in costs will be calculated and updated.

3. Cancel your order and receive a full refund, including all shipping and handling charges.

Free shipping applies to all orders up to or above C$500 within Canada and internationally.

Please note that delivery time estimates are calculated from the day the parcel is shipped, not the day that the order is placed. For wholesale and custom order, please contact us via email at


All VIVALOVEEDA MATI Wigs, Weaves and Styling tools must be shipped and received back within 7 business days from the delivery date. All hairs regardless of style must return back in its original state, lace on wigs must be intact and not cut off or damaged, weave bundles must remain bundled up and free from any shedding.

There will be a $9.99 flat rate shipping fee for all returns and a $2 restocking fee per items returned. After we receive and inspect the product within the time-frame stated above, a full refund with deductibles included (charged to refund amount) will be issued to your original form of payment if no issues are found.

Items that are returned and violates the above stated policy will only receive a partial refund and that may vary depending on the severity of the damage.

Note that all sale items or items purchased at a discounted price are final sale and do not fall under the return/refund policy.


We take pride in offering you a product that is unmatched in value and durability. With that being said, a store credit may be offered in exchange for a different product or to be utilized at a later time. 



This Privacy & Security Policy details the information that VIVALOVEEDA MATI collects, how we use the information, and how we protect it. We never share, sell or disclose users’ personal information without their permission.

What information does VIVALOVEEDA MATI collect, and how do we use it?

We may collect information generated by the use of our products and services.

For example:

  • VIVALOVEEDA MATI collects information you provide when you use our products or services. When you register for an account, contact us for assistance or submit an order, we may collect your name, phone number, zip code, address, etc.

  • We also collect data on how you use VIVALOVEDA MATI products or services, such as; the particular products you view or save, and the duration or frequency of time you spend engaging with our products or services.

Uses of information:

  • Customizing the display of products to match your interests.

  • Provide products and the best pre- and post-sale services.

  • Give users updates on current offers and services.

  • Send unique content.

  • Ensure network security.

  • Investigate, prevent and resolve illegal activity, or infractions to our Terms of Service infractions or Acceptable Use Policies.


When you make purchases on VIVALOVEEDA MATI products or services, we save information about the transaction. This includes your payment information, meaning credit card, debit card or electronic payment information. It also includes other account and authentication, billing, shipping and contact information.


Depending on the permissions you grant, we gather information pertaining to the computers, phones or other devices where you install, or from which you access our products or services. This allows us to ensure stable usage of our products or services. Device information we collect includes:

  • Information on your machine’s operating system, hardware version, device settings, file and software kinds and names, battery and signal capability, and device identifiers.

  • Device locations, which include geographic locations, such as through GPS, Bluetooth or Wi-Fi.

  • The name of your mobile provider or iSP, browser type, language and time zone, cellphone number and IP address.​


We will not sell your personal information to others. Only under the following specific situations might your information be shared:

  • When we have your permission to share your information.

  • To protect users and the public in case of emergency.

  • To comply with court orders or other legal obligations.

  • To allow for the verification of your identity, and to protect you from fraud or identity theft.​


We reserve the right to modify this privacy statement from time to time. We will inform you beforehand, and allow you to provide feedback on the revised policy.

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